FAQ

Mux Miner Inc.  Frequently asked questions

How can I order?

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account

Why should I buy online?

Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

What information should I input when ordering?

our online ordering system will ask for all the important information you should submit. If you have a VAT number, please remember to submit it. This will make sure the shipment is not delayed because of the lack of VAT number

What are the delivery charges?

Delivery charges are free when you purchase product online. Products are shipped using DHL, FedEx , Post Office depending on shipping distance.

How can I get offer of bulk amounts?

you have the option to send personalized message when placing you order. Simply place on order online with the quantity desired. Then you include a message for " Bulk order discount" before you checkout, then contact admin@muxminer.com to notify us.

Can I cancel my Order?

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact admin@muxmine.com

What payment methods can I use?

You can use all the major cryptocurrency for payment. If you are a customer with established customer relationship with MuxMiner Inc. you are able to use invoice as a payment method on our online shopping checkout process. If invoicing option is not activated for you although you are repeated customer, please contact admin@muxminer.com and notify us.

What should I do if the payment is not accepted?

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact admin@muxminer.com notify us about the problem. We can manage the order manually.

How can I change delivery address?

Sign in to your account and go to “my account”. On “my account” you can change all your contact information.

Do you have the product in stock?

All the products which are shown on our site are available. Order lead time depends on the products and quantities.

How to contact customer service?

If you have question regarding our online store (ordering, account questions, technical questions), please contact admin@muxminer.com. Or you can initiate a chat with our live online support.

Can I return a product?

If you want to return a product, make use of the return label that comes with the delivery package and please contact admin@muxminer.com. This should be done within 3 days after your order as been delivered.

MuxMiner

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Contact Us

500 W 12th Ave, Vancouver, BC V5Z 1M2 Canada

Jaarbeursplein 15 3521 AM Utrecht Netherland

(+1) 778 654 1961

(+31) 9701 021 0009
admin@muxminer.com